Five Conditions for High-Performance Cultures,
W. Juechter, C. Fisher, and R. Alford, 1998.

"You've probably tried them all-all of the 'solutions' that were supposed to make a real difference in your organization. You've structured, merged, benchmarked, and reengineered. You've implemented TQM, diversity programs, 360-degree feedback, and maybe even on-site child care and flextime. Yet, you're still scratching your head and asking, "Where are the results we thought we'd see by now? Why aren't we experiencing high performance?"